Hostaway runs your listings.We orchestrate everything else.
Extenteam is the orchestration layer for Hostaway operators. Every guest message, policy, escalation and ops hand-off routed to AI, our shared services team or your people, in one platform that works alongside Hostaway.
The orchestration layer for your guest operations.
Extenteam sits on top of the tools you already use. Every guest message and ops request comes in once, gets handled under your policies, and goes to the right resource: AI, our shared services team, or your people. Need more? Add a dedicated member.
Every channel in
- OTA inboxes
- SMS & email
- Phone & voicemail
- PMS events & tasks
Orchestrated by
- Your policies & playbooks, preloaded
- Routing by urgency and type
- Escalations to your team (Slack, text, then a call)
- Ops hand-off into your tools
- Knowledge gaps flagged and fixed
Resolved by the right resource
- AIRoutine answers: codes, Wi-Fi, parking, check-out, FAQs.
- Shared services teamTrained hospitality pros for anything that needs judgment, 24/7.
- Your teamOnly what truly needs a local: on-site issues, owner calls.
- Dedicated membersAdd-on, if needed. A named person on your systems, your way.
Shared services platform
The orchestration layer, AI and our 24/7 shared services team. Choose usage-based or unlimited after your free period. This is what you get 2 months free.
Dedicated members
A named team member working your systems your way, layered on the same platform. Add one when volume or complexity calls for it.
How you go live
No build-from-scratch phaseStart from the standard
Policies and workflows are preloaded and waiting.
Add your local detail
Connect your PMS, add property notes, map every guest channel.
Go live in days
Guests get on-standard answers from the first message.
Get sharper over time
We flag knowledge gaps to you, and every fix strengthens the playbook.
You've tightened your PMS. Now orchestrate the rest.
Backstage is where Hostaway operators compare notes on running a tighter business. The PMS is rarely the bottleneck anymore; it's everything around it. Late-night guest questions, policy calls, the hand-off to maintenance, the owner who wants an answer now. Extenteam sits on top of your stack and decides who handles each one: AI, our shared services team or your people.
- See the platform running on a live Hostaway-style inbox
- Bring your message volume; we'll map your credit usage
- Claim the Backstage offer: 2 months free
Built for Hostaway operators
For your guests
Fast, consistent answers on every channel, any hour, in your voice and under your policies.
For your team
Fewer late-night pings. Your people only see what genuinely needs a local or a decision.
For your growth
Add listings without adding a guest-communication hire first. Pay per listing, plus what you use.
Operators already run on the platform.
Live with franchise networks
Operators across multiple franchise groups and states already run guest operations on the platform.
Days, not months
Start from preloaded policies and workflows; add your local detail. No build-from-scratch phase.
Your voice, your rules
Every answer follows your policies, and anything outside them is escalated to your team.
Ask us on-site for references from operators like you. Results vary by portfolio; we'll show you what's realistic for yours.
What a territory operator says.
![Photo of [Franchisee name]](/assets/testimonial-placeholder.jpg)
Placeholder photo
We thought you guys would fail, based on our previous experience with other vendors, but we were pleasantly surprised when you pulled it off.
Two ways to run the platform. Start with 2 months free.
Sign up at Backstage and pick the plan that fits after your free period — usage-based if volume varies, unlimited if you want one predictable number.
Platform access at a low per-listing rate, plus credit-based usage for AI and human-handled work.
- Starting at $9 per listing / month*
- Included credits up to [credit allotment]
- Overage at [$Y] per credit
- Best when message volume swings with the season
First 2 months free on the shared services platform*
One flat rate per unit covering the platform and usage — no credit meter to watch.
- Starting at $38 per unit / month*
- Unlimited AI + shared-services usage on the plan
- Predictable ops cost as you scale doors
- Same orchestration layer and policies
First 2 months free on the shared services platform*
A named team member layered on either plan for extra volume or complex workflows.
- Works your systems, your way
- Priced separately, add anytime
- Same orchestration layer underneath
One usage meter, AI or human
Every resolved request draws credits, whether AI answered it or a person from our shared services team did.
* Starting prices shown for qualifying portfolios of [min portfolio size], on annual terms paid up front. Annual billed monthly and month-to-month are higher — same ladder most SaaS platforms use. Exact credit allotment, overage rate, and term pricing confirmed at sign-up.
Trade-show offer: 2 months free on the shared services platform for Hostaway Backstage attendees who sign up by [sign-up deadline]. Dedicated members are optional and priced separately.
Who you'll meet.
Ask for us at the booth — happy to walk the platform, pricing, or a free tech + people stack audit.
Ari EryorulmazFounder
Aidan DowneyAccount Executive
Matin MaiwandSenior Product ManagerLet's meet at Backstage.
Grab 15 minutes on Nov 9 or 10. Bring your listing count and your busiest-week message volume, and we'll map what the platform and your credits would look like.
- November 9–10, 2026
- Armature Works, Tampa, Florida · Booth #16
- Ask for Ari Eryorulmaz & Aidan Downey & Matin Maiwand
Booking link: [CALENDAR_LINK]
Start on the platform.
Tell us about your operation. We'll activate your 2 free months and send a quick audit of where AI, our team and your people should each step in.