Use the Casago standard.Run your market.
Extenteam is the orchestration layer for the Casago network. Casago policies and workflows are already built; you add your local detail, go live in days, and every guest message, escalation and ops hand-off is routed to AI, our shared services team or your people.
The orchestration layer for your guest operations.
Extenteam sits on top of the tools you already use. Every guest message and ops request comes in once, gets handled under your policies, and goes to the right resource: AI, our shared services team, or your people. Need more? Add a dedicated member.
Every channel in
- OTA inboxes
- SMS & email
- Phone & voicemail
- PMS events & tasks
Orchestrated by
- Your policies & playbooks, preloaded
- Routing by urgency and type
- Escalations to your team (Slack, text, then a call)
- Ops hand-off into your tools
- Knowledge gaps flagged and fixed
Resolved by the right resource
- AIRoutine answers: codes, Wi-Fi, parking, check-out, FAQs.
- Shared services teamTrained hospitality pros for anything that needs judgment, 24/7.
- Your teamOnly what truly needs a local: on-site issues, owner calls.
- Dedicated membersAdd-on, if needed. A named person on your systems, your way.
Shared services platform
The orchestration layer, AI and our 24/7 shared services team. Choose usage-based or unlimited after your free period. This is what you get 2 months free.
Dedicated members
A named team member working your systems your way, layered on the same platform. Add one when volume or complexity calls for it.
How you go live
No build-from-scratch phaseStart from the standard
Policies and workflows are preloaded and waiting.
Add your local detail
Connect your PMS, add property notes, map every guest channel.
Go live in days
Guests get on-standard answers from the first message.
Get sharper over time
We flag knowledge gaps to you, and every fix strengthens the playbook.
One standard across the network. Your detail in every market.
CasaCon is where franchisees get into real operating detail, so let's do that. A franchise network wins on consistency, but every market has its own homes, owners and quirks. Extenteam starts from the Casago standard, layers in your local property notes, and gets sharper every time a gap is flagged and fixed, so the pack improves for every franchise on it.
- Walk through the Casago playbook already loaded on the platform
- See how a market goes live in days, not months
- Claim the CasaCon offer: 2 months free
Built for Casago franchisees
For your guests
The same Casago experience in your market as in any other, any hour of the day.
For your team
Fewer late-night messages. You handle what needs a local; the platform routes the rest.
For your growth
Add homes or a new market without hiring a guest-communication team first.
Already live across the Casago network.
Figures from the Extenteam × Casago franchisee one-pager (October 2026).
“We thought you guys would fail, based on our previous experience with other vendors, but we were pleasantly surprised when you pulled it off.”
Live in 6 days
Phone coverage in place for every rebooked guest during the switch.
~380 units, 5 states
One Extenteam setup in Guesty covering every market.
What a territory operator says.
![Photo of [Franchisee name]](/assets/testimonial-placeholder.jpg)
Placeholder photo
We thought you guys would fail, based on our previous experience with other vendors, but we were pleasantly surprised when you pulled it off.
Two ways to run the platform. Start with 2 months free.
Sign up at CasaCon and pick the plan that fits after your free period — usage-based if volume varies, unlimited if you want one predictable number.
Platform access at a low per-listing rate, plus credit-based usage for AI and human-handled work.
- Starting at $9 per listing / month*
- Included credits up to [credit allotment]
- Overage at [$Y] per credit
- Best when message volume swings with the season
First 2 months free on the shared services platform*
One flat rate per unit covering the platform and usage — no credit meter to watch.
- Starting at $38 per unit / month*
- Unlimited AI + shared-services usage on the plan
- Predictable ops cost as you scale doors
- Same orchestration layer and policies
First 2 months free on the shared services platform*
A named team member layered on either plan for extra volume or complex workflows.
- Works your systems, your way
- Priced separately, add anytime
- Same orchestration layer underneath
One usage meter, AI or human
Every resolved request draws credits, whether AI answered it or a person from our shared services team did.
* Starting prices shown for qualifying portfolios of [min portfolio size], on annual terms paid up front. Annual billed monthly and month-to-month are higher — same ladder most SaaS platforms use. Exact credit allotment, overage rate, and term pricing confirmed at sign-up.
Trade-show offer: 2 months free on the shared services platform for CasaCon 2026 attendees who sign up by [sign-up deadline]. Dedicated members are optional and priced separately.
Who you'll meet.
Find us on-site — happy to walk the platform, pricing, or a free tech + people stack audit.
Mike MearsHead of Revenue
Tom PowersAccount Executive
Scott FasanoHead of Shared Services OperationsLet's meet at CasaCon.
Grab 15 minutes on Nov 10, 11 or 12. Bring your listing count and your busiest-week message volume, and we'll map what the platform and your credits would look like.
- November 10–12, 2026
- Hotel Monteleone, New Orleans, Louisiana
- Ask for Mike Mears & Tom Powers & Scott Fasano
Booking link: https://calendly.com/mike-mears-extenteam/casacon-meet-up
Start on the platform.
Tell us about your operation. We'll activate your 2 free months and send a quick audit of where AI, our team and your people should each step in.